About Houston 311

IMPROVING CUSTOMER SERVICE AND ACCOUNTABILITY THROUGH 311
In August 2001, the City of Houston launched its 311 Houston Service Helpline, a consolidated call center designed to make city government more user-friendly, and responsive to city residents.

Houston's 311 provides city services at your fingertips anytime, day or night. Our 311 team is available 24 hours, 7 days a week to provide general information and create non-emergency requests for city services.

311 agents handle more than one million calls every year for everything from reporting water leaks, to filling potholes, to picking up missed t rash. 311 agents also create more than 200 types of Service Requests for specific city services such as pothole repairs or malfunctioning traffic signals. Each request is entered into the 311 Service Management System, where it is assigned to the appropriate department along with a deadline for resolution.

Did You Know?

311 agents receive more than 1 million calls and create more than 500, 000 service requests a year!

WE CAN HELP
By calling a single, easy-to-remember telephone number, Houston 311 allows citizens to obtain information about city services and report nonemergency issues quickly and efficiently.

Whether it's a traffic fine, sewer concern, pothole issue, or neighborhood complaint, agents are available 24/7 to assist with your needs.

• Dial 311 or 713-837-0311 for residents outside the city limits
• Email the 311 Helpline at 311@HoustonTX.gov
• Submit a request through the on line Service Request (SR) portal: www.houston311.org
• Use the 311 mobile application, available for download on Apple or Android devices

311 is your 24/7 Houston Helpline. Through a single point of contact-via phone, email, website, or app -- you can get answers, connect with the right department, or request services to address your city-related concerns.