Contact Us

Have you called the City of Houston's 3-1-1 Houston Service Center at 3-1-1 or 713.837.0311 to report your concerns? You can also report your request online at www.houston311.org or download the Houston 3-1-1 app to your smartphone or tablet. Did you know that reporting your concerns via 3-1-1 is the fastest way to address your issue and track the resolution? The City of Houston tracks those calls which provide vital information needed to properly address an issue.

Who Do I Contact Via Email?

(please do not send attachments until you get a response from us)

• 3-1-1 -- 311@houstontx.gov
• Birth/Death Certificates -- QA.VitalStatistics@houstontx.gov
• City Council Agendas, Etc. -- citysecretary@houstontx.gov
• Fire (non-emergency) -- hfdpubinf@houstontx.gov
• Mayor -- mayor@houstontx.gov
• Police (non-emergency) -- hpd.communityaffairs@houstonpolice.org
• Water Bills -- customer.service@houstontx.gov
• Webmaster -- houstontxdotgov@houstontx.gov

Contacting Us

Save time, go to www.houston311.org

Mailing Address:
City of Houston
P.O. Box 1562
Houston, TX 77251

Physical Address:
City of Houston
901 Bagby
Houston, TX 77002

City Hall Annex Address:
900 Bagby
Houston, TX 77002

City Switchboard:
713.837.0311 or 3-1-1

City TDD:
713.837.0215

City Administrative Policies and Executive Orders